Shop on Whoppah for the best quality design items

When you view an item, you will see the 'Buy Now' button with an amount to the right of the item. This is the asking price that the seller has set for which the item may be sold immediately. Are you instantly in love with an item? Then click on the 'Buy now' button and complete your payment. The item is then yours immediately!

Creating an account is free. When you purchase an item, you pay € 1.99 service costs for each purchase. Depending on the chosen payment method (Visa and Mastercard), additional costs will be charged to the buyer for paying via this payment method. Payment via iDeal and Bancontact and Giropay is free. This is clearly stated at the checkout.

Good' means the item is in good condition, but shows signs of use. 'Very good' means the item may show signs of use, but these are not noticeable. 'Excellent' means that you can hardly find any traces of use. Always take a close look at the photos and chat with the seller about the condition if you are unsure about anything.

Our curators check whether an ad meets our standards. In doing so, we also check for authenticity. Unfortunately, we cannot 100% guarantee that what you buy is always exactly as offered. It is always advisable to also do your own research on the authenticity of an item.

We promise to refund your money if the item is not original or substantially different from as offered upon collection or delivery.

Choose Whoppah buyer protection to be fully insured for your purchase

As a seller, you determine the minimum amount you want for your item. Do you get an offer? Then you can accept it by clicking on the green check mark. If you want to reject a bid, click on the red cross. You make a counter-offer by stating an amount in the 'Counter-bid' window. As soon as you accept an offer as a seller, there is a deal. You just sold your item!

We understand that this is frustrating! When a chat is sent, the recipient always gets a notification, an email, a reminder email and a reminder notification on his account provided he is logged in on his app. If you make an offer, we also send an SMS to the seller, that will continue to get a faster response. Unfortunately, it may happen that a seller no longer responds, in which case we will send the seller an e-mail asking whether the item is still available. If no response is received within 2 weeks, we assume that the item is no longer available and take it offline.

To find and download your purchase invoice, you can log in to your account and navigate to the 'My Purchases and Sales' tab. Here, you'll find an overview of all your purchases and the associated invoices. It's important to note that the Whoppah Support Team cannot send invoices on your behalf. You should log in yourself to download your purchase invoice.

Please be aware that the support team cannot make retroactive changes to your invoice. Therefore, it's crucial to use a business profile for business-related purchases and a private account for personal purchases. This helps prevent unnecessary errors and ensures you can always download the correct invoices.

Our curators check whether an advertisement meets our standards. We also check for authenticity. Unfortunately, we cannot 100% guarantee that what you buy will always be exactly as advertised. If you use our courier service, the courier will check whether the item corresponds to the advertisement during collection from the buyer. It is always recommended to do your own research into the authenticity of an item. In any case, we promise that you will get your money back if the item is not original or differs substantially from the way it was presented upon collection or delivery.

Choose Whoppah Buyer Protection to be fully insured for your purchase.

When ordering multiple products, there are a few things to keep in mind. Below we explain how it works.

If you want to order multiple products, you can indicate which courier you want to use per product. You can do this by adding the desired product to your shopping cart and then selecting the desired courier. This way you can be sure that all products are delivered correctly.

In addition to choosing the right courier, you can also choose buyer protection per product. This is an extra service that ensures that you as a buyer are protected against any problems with the product or seller. If you order multiple products, you can decide per product whether or not you want buyer protection.

If you have a discount code, you can use it when checking out all your products. The discount code is valid for the entire shopping cart, not per product. This way you get a little discount on all the products you have selected.

On Whoppah you will find unique second-hand design: furniture, lighting, art and decoration. From modern to vintage. All items are curated by our professional curation team. They determine whether an item meets our curation rules. Among other things, attention is paid to authenticity, age and the condition of the item. That is a big advantage, because it allows you to find the most beautiful design in one place and you are assured of quality.

What is Buyer Protection?

Buyer Protection is a service that enables safe trading between buyers and sellers on online trading platforms. For a small fee (5.5% of the purchase amount), it offers protection against various risks in online purchases.

When does Buyer Protection apply?

Buyer Protection applies in the following situations:

• The seller does not ship the goods
  - The product is damaged or lost during shipment
  - The received product differs significantly from the advertisement description and/or photos (evidently different colour, missing parts, damage or traces of use that were not indicated in the advertisement)
  - In case of cancellation between buyer and seller

When does Buyer Protection not apply?

Buyer Protection does not apply in the following cases:

• The product shows normal signs of use
  - There are minimal deviations from the advertisement (small size deviations, slight colour differences)
  - If the buyer has used, installed or repaired the product
  - If the buyer has confirmed receipt and released payment

Process for invoking Buyer Protection
1. Report the problem within 2 days of receiving the product via Whoppah Chat and contact our customer service team via WhatsApp or email at support@whoppah.com.
2. Payment to the seller will be suspended while the problem is investigated.
3. If counterfeiting is suspected, the seller will be given 48 hours to prove authenticity.
4. In case of non-conforming products, the seller will be contacted with options for compensation or return.
5. If return is necessary, the buyer usually bears the cost unless otherwise agreed.
6. An independent party may act as a mediator in disputes.

NB You will not be refunded the cost of the return, delivery and Buyer Protection fee.

Please note: If you have not added Buyer Protection or do not report in time (2 days), the transaction is considered completed and the right to Buyer Protection lapses.

No, the items on Whoppah are offered by individuals or professionals.

When you click on an item, you will see the heading 'Delivery methods' to the right of the item. This indicates where the item is located.

Place a bid
Have you seen something beautiful and is it possible to place a bid? Then place a bid on the item. This proposal remains valid for 48 hours. Please note: if the seller accepts your bid, you have a deal and must pay for the purchase. Is your bid rejected? Then you can place a new bid. In love? Then it is also possible to buy a product directly. To do so, click the 'Buy now' button. You then pay the amount the seller asks for the item.

Cancelling bids
Sometimes you may have made a bid by mistake and want to cancel it. This is possible. Try to avoid this as much as possible. You can then mention the reason in the chat with the seller so that everything is clear to both parties. Do you want to cancel a bid that has already been accepted? This is also possible, but you should then select the reason for cancellation. Whoppah always communicates with the behaviour rule deal = deal, so we would like to learn why you want to cancel a bid if it has also been accepted. Again, you can share the reason with the seller yourself, which is nice.

Item is no longer available
It may happen that a seller indicates via chat, after a purchase you have made, that the item has already been sold or is no longer available (e.g. that the item has been sold via another platform). This is obviously very annoying and not desirable. We try, partly thanks to behavioural management, to prevent this as much as possible.

Revoke the purchase

Since the item no longer exists for sale, the purchase will be cancelled in full, which means you will get your full amount back immediately and the purchase will be revoked. For this, you can send a WhatsApp or an email to Whoppah.

Open WhatsApp on: Webpage

Open WhatsApp on: Mobile

Send an email

You can arrange to collect the item with the seller so that you can view it first. Pay securely via Whoppah and secure your purchase by optionally adding buyer protection to your order.