Frequently Asked Questions about Whoppah Buyer Protection
Hey design enthusiast, great to have you here! At Whoppah, we understand that you want to shop without worries. That's why we have something cool for you: Whoppah Buyer Protection. When you make payments through our platform, you can take advantage of this protection. It amounts to 5.5% of the sales amount (minimum €10) and is automatically added to your subtotal. Don't think you need it? No problem, you can simply disable it during the payment process.
What does Whoppah Buyer Protection include?
- Item not as expected? Money back, and returns are an option!
If the design item you received doesn't match what was advertised, we ensure you get your money back, and you can return the item. We're talking about significant differences, such as a completely different color, damages, missing parts, or the use of different materials.
- Need a helping hand? Whoppah mediates!
If an unforeseen disagreement arises between you and the seller regarding the received item, we step in. Whoppah provides support to reach a solution that works for everyone.
- Seller doesn't ship your purchase? Don't worry, you're insured!
If a seller fails to send your design gem, you're not alone with us. We ensure you receive proper assistance in such situations, and everything is resolved to your satisfaction.
Important points to remember:
- You won't be reimbursed for the costs of return, delivery, and the buyer protection fee.
- The old 'not good, money back' is a thing of the past. But don't worry, Whoppah is committed to fair and effective mediation in case of disputes.
- On our FAQ page, you'll find all the ins and outs of our return process and how to reach us if you have questions or issues.
- We understand how important clarity is for you and strive for a clear and customer-friendly policy. For more information, visit our FAQ page or contact us.
Celebrate the beauty of second-hand design with us and shop worry-free, knowing that we're always here for you! If you have any questions or want to share something, our customer service is happy to assist you on weekdays between 9:30 AM and 5:00 PM.